Help centre

On the login page click "Create account". Fill in your first name, last name, email and password. The password must meet all requirements: at least 8 characters, at least one uppercase letter, one lowercase letter, one number and one special character (!@#$%^&*). Once all requirements are met, the submit button becomes active. After a successful registration you will be redirected to the login page.

On the login page click "Forgot your password?". Enter your email address and BizNow will send you a link to reset your password. Click the link in the email and set a new password.

Click the profile icon in the top right corner. Choose "Change password". Enter the new password and confirm it.

BizNow has mobile apps available on Google Play (Android) and the Apple App Store (iOS). The mobile apps are intended for uploading and viewing documents. For full functionality use the web app on a computer or laptop (minimum resolution 1200x600).

After your first login BizNow shows a mandatory window for registering your first company. You cannot skip this step. You must fill in the company details (company ID, name, address), choose a subscription plan and enter payment details.

Enter the company ID and click "Look up company ID". BizNow looks up your company in the Slovak business register and automatically fills in the name, address, tax ID and other details. You can also fill in the details manually.

BizNow has 6 main tabs:

1. Overviews - Financial reports and charts
2. Documents - Complete document management
3. Business partners - Database of clients and suppliers
4. Employees - Management of employees and positions
5. Reminders - Scheduled reminders
6. Settings - Companies, sites, cash desks, users, categories, logs of deleted records

The filter bar below the header lets you filter data by:

• Company - Choose the company whose data you want to see
• Site - Choose a specific site or all of them
• Year - Choose a year
• Month - Choose one or more months, or all of them

All tables and reports update automatically when you change the filters.

Click the profile icon in the top right corner. Toggle the dark/light mode switch.

Click the "+ Add document" button in the header and choose "Add invoice / receipt / delivery note / proforma". A dialog opens to choose a file (PDF, image) from your computer.

After uploading, the document appears in Documents → Uploaded documents with the status "processing". BizNow's artificial intelligence automatically extracts the data from the document (invoice number, dates, amounts, tax information, supplier details). When processing is complete, the document moves to "Documents to approve", where you can check and approve it.

Yes! Every site can have its own dedicated email address (e.g. YourCompany_Site@mail.cywotech.com). Just forward or send invoices to this address and they will be processed automatically. You set up the email in Settings → My sites.

Yes. Use the BizNow mobile app (Android or iOS) to photograph or upload documents straight from your phone. They sync automatically with your BizNow account.

BizNow supports PDF files and common image formats (JPG, PNG). For the best AI processing results we recommend the PDF format. Excel and Word files are also supported, and ZIP for archiving. The maximum file size is 5 MB.

Password-protected PDF files cannot be processed by the AI, because the AI cannot read the content of a locked document. You can, however, upload such files as attachments to existing documents or to the Contracts and other documents section for archiving. For AI processing you need to upload an unprotected (unlocked) PDF.

If a document has been processing for more than 30 minutes, a delete button appears. You can delete the stuck document and upload it again. If the problem persists, contact support.

Click "+ Add document" and choose "Create invoice / receipt / delivery note / proforma". The document editor opens, where you fill in all the fields yourself. The document is saved straight to the "Documents to approve" section. AI processing is not needed; before approving you can check it and edit it as needed.

The document editor has two panels:

• Left panel: Business partner information (name, company ID, tax ID, address), document information (number, dates), status (document type, cost/revenue, payment status, posting)
• Right panel: Financial details - invoice lines with amounts, VAT rates and category assignment

Click "+ Add document" → "Add cash desk deposit/withdrawal". A cash desk entry form opens, where you choose the cash desk and enter the amount, category and other details.

Click "+ Add document" → "Add payroll cost". Fill in the employee, wage type, payment method, gross/net wage, contributions and the period (month/year).

Click "+ Add document" → "Add contract and other document". A form for contracts and other non-standard documents opens.

Go to Documents → Documents to approve. This table shows all documents that were processed by the AI or created manually and are waiting for your review.

In the "Documents to approve" table every document has action buttons:

1. Click the Edit icon (pencil) to review and correct the data extracted by the AI
2. In the editor check the business partner, amounts, dates, VAT rates and categories
3. Click "Approve" to approve the document, or "Save" to save changes without approving

The document moves from "Documents to approve" to the relevant table of approved documents:

• Cost invoices → Approved costs → Invoices
• Cost receipts → Approved costs → Receipts
• Revenue invoices → Approved revenue → Invoices
• Delivery notes → the relevant table of delivery notes

Yes. Click the Delete icon (bin) on the document row. You will be asked to confirm the deletion.

Go to the relevant table in Approved costs or Approved revenue. Click the View icon (eye) to open the document with its PDF and all details.

Yes, as long as the document is not locked. Click the Edit icon (pencil) to change the document details. If the document is locked, you must unlock it first (this requires the appropriate permission).

Yes. When viewing an approved document you can use the duplicate function to create a copy with pre-filled data. This is useful for recurring invoices.

Invoice splitting lets you divide one invoice into several lines with different amounts, VAT rates and categories. This is useful when one invoice covers several cost/revenue categories. For example, if you have an invoice for EUR 500 where EUR 300 is for materials and EUR 200 for transport, you can split it into two lines and assign each its own category.

When editing a document, look at the right panel, where the invoice lines are shown. Click the "+" button to add more lines. Each line can have its own amount, VAT rate (e.g. 0%, 10%, 19%, 20%, 23%) and category. The sum of all lines must equal the total amount of the invoice.

Split invoices are marked with a special type (e.g. split invoice, split receipt) and shown with a different icon in the document tables. The structure of the split is preserved, so you always see the breakdown.

Documents → Cash desk shows all cash desk transactions - deposits and withdrawals from your physical cash registers. They include both tax and non-tax transactions.

Use the type drop-down filter at the top of the table:

• Cost (Tax) - Tax costs
• Cost (Non-tax) - Non-tax costs
• Revenue (Tax) - Tax revenue
• Revenue (Non-tax) - Non-tax revenue
• Archived - Archived records

Go to Overviews → Cash desk balances to see the current balance of all your cash desks.

Go to Documents → Payroll costs. This table shows all payroll records with the employee name, wage type, amounts and payment method.

Click "+ Add document" → "Add payroll cost". Fill in:

• The site
• The employee (from your list of employees)
• The wage type (Gross wage / Net wage / etc.)
• The payment method (Account or Cash; for cash choose the cash desk)
• Financial data: Total labour cost, Gross wage, Net wage, Contributions
• The period: Month and Year

Go to Documents → Contracts and other documents. This section stores documents that do not fall into the standard invoice/receipt categories.

• Contracts
• Other cost documents (tax and non-tax)
• Other revenue documents (tax and non-tax)
• Any supporting business documents

Go to the Business partners tab and click "+ Add business partner". Fill in the person type, company ID, company name, tax ID, VAT ID, address details and contact information.

Yes! Enter the company ID and click "Look up company ID". BizNow looks up the company in the Slovak business register and automatically fills in the name, address, tax ID and other available details.

Yes. When you approve a document, the system automatically checks whether the business partner from the document already exists in your database. If not, BizNow creates it automatically from the data extracted from the document.

Yes. When adding the partner, tick "Client without company ID (foreign)". The company ID field becomes optional.

Go to Employees → Overview and click "+ Add employee". Fill in the personal data (name, personal ID number, email, phone), health insurance company, job position and contract type.

Go to Employees → Job positions. Here you can create and manage the types of positions that are assigned to employees. Click "+ Add position" to add a new position with a name and a description.

Categories let you split costs and revenue exactly according to your needs. Every business has different requirements for tracking finances - a restaurant needs to track food, drinks and staff, while an IT company tracks licences, hardware and services. In BizNow you create your own category structure tailored to your business.

Categories organize your revenue and costs into a hierarchical structure. They are shown as a tree in Settings → My categories. Every category can have subcategories.

In the category tree click the "+" button on the parent category to add a subcategory. Fill in the category name and save.

Yes. The visibility of categories can be set for each organization/site. This means different sites can have different category options available.

Go to Settings → Payment methods to manage categories of payment types for cash desk documents (e.g. cash, meal vouchers, etc.). These are used when labelling cash desk deposits and withdrawals.

The Overviews tab has 6 subsections:

1. Overall overview - Revenue, costs, profit/loss, cash desk balance, cash flow
2. Costs - categories - Breakdown of costs by category with charts
3. Revenue - categories - Breakdown of revenue by category with charts
4. Costs - business partners - Costs by supplier
5. Revenue - business partners - Revenue by client
6. Cash desk balances - Current balance of all cash desks

Yes. Use the Year and Month filters in the header. You can choose a specific month, several months or all months of the selected year.

Yes. Click the "Export" button and choose "Export overview" to export the overview as a PDF.

Click the "Export" button in the header to see the available options:

• Export attachments - Download the selected document attachments as a ZIP
• Export list - Export the current table as XLSX (Excel)
• Export all - Export all filtered documents

Yes! BizNow supports export to the main Slovak accounting systems:

• MRP-K/S - Format for MRP accounting software
• Money S3 - Format for Money S3
• Pohoda - XML format for Pohoda
• KROS - Format for KROS accounting software

Go to Settings → My companies and click "+ Add company". Fill in the company details, choose a subscription plan and set up payment. Every company has its own plan and document limits.

In the companies table click the Edit icon. You can update all company information including the name, address, contact details, bank details (IBAN), logo and signature.

Yes. In the company edit window there are fields for uploading the company logo (JPG/PNG) and signature (JPG/PNG). These can be used on generated documents.

Yes. When adding or editing a company, tick "Invoice another company" and fill in the details of the billing company.

A site represents a physical branch, department or division of your company. Every company can have several sites.

Go to Settings → My sites and click "+ Add site". Choose the company and enter the site name.

It depends on your subscription plan:

• Basic: up to 2 sites
• Extended: up to 10 sites
• Business: up to 15 sites
• Premium: up to 50 sites

A cash desk represents a physical cash register or a petty cash box. Every cash desk belongs to a specific site and has an opening balance.

Go to Settings → My cash desks and click "+ Add cash desk". Choose the company and site, and enter the cash desk name, description and opening balance.

Go to Settings → Users and click "+ Add user". Enter the user's email address and assign one or more roles.

BizNow has several predefined roles: Accountant, Director, Site manager, Approver, Registrar - roles with different permissions. Click the "Role descriptions" button to see the detailed RACI matrix.

When adding a user, use the role assignment table to set the role, the organization and the organization type (Company / Site / Cash desk). A user can have different roles at different organizational levels.

Go to Settings → Users → "Rights assigned to me". All roles and organizations assigned to your account are shown here.

Go to Settings → My sites. Edit the site and click "Request email". BizNow creates a dedicated email address of the type CompanyName_SiteName@mail.cywotech.com.

Once the email is set up, just forward invoices to the site's email address. BizNow automatically downloads the attachments, uploads them to storage, sends them for AI processing and the processed documents appear in "Documents to approve".

Yes! If the email subject starts with "DOC " or "DOK " followed by a number (e.g. "DOC 12345"), BizNow uses this number as the invoice number for the uploaded document in the Contracts and other documents folder.

BizNow charges a monthly subscription fee according to the plan you chose. If you exceed the monthly document limit, every additional document costs EUR 0.20. Billing is done through Stripe (payment card).

You can end the subscription for a specific company by deleting the company in the app or by sending a request to support@cywo.tech. If you delete the company before the trial ends, the paid subscription is not activated. Deleting a company is irreversible and removes its data, documents and attachments, so export the data you need first.

The document usage widget in the header shows usage for the current month: how many documents you processed versus the limit of your plan, with a progress indicator.

Yes. Edit the company in Settings and choose a different plan. Plan changes may be scheduled for the next billing period.

Every separate document processed in BizNow counts towards the monthly limit - uploaded through the web or mobile, received by email or created manually. Documents added as attachments to an invoice or another document also count.

Go to the Reminders tab and click "+ Add reminder". Set the name, the email address for the notification, the date of the first notification and the repeat frequency.

Yes. Every reminder has an Active/Inactive switch. Inactive reminders do not send notifications.

Click the magnifying glass icon in the header. An advanced search panel opens. Enter a search query to find documents by client name, invoice number, description, file name or amount.

Yes. Every table has filter fields for each column. Enter text in the filter at the top of any column to filter the rows. Filter states are kept when you navigate between tabs.

Approved documents can be locked to prevent accidental edits or deletions. A locked document cannot be edited until it is unlocked.

In any table of approved documents click the Lock icon on the document row. To unlock, click the same icon again. Locking/unlocking requires the appropriate permission.

Only users with the appropriate permission (typically Owners and Accountants) can lock and unlock documents.

Go to Settings → Log of deleted records. This table shows the audit trail of all deleted documents with the document type, deletion date, who deleted it, the site, the client, the document number and the amount.

The log of deleted records is read-only and serves as an audit trail. Deleted documents cannot be restored from this view.

The bell icon in the header shows pending notifications. A yellow bell means no alerts; a red ringing bell means you have unread notifications. Click it to see the list of notifications.

Yes. Click the chat bubble icon in the header to open the messaging system. You can send and receive messages from other users and BizNow administrators.

Yes. Drag the column edges in any table to resize them. Your column width preferences are saved and kept between sessions.

Yes. Click the header of any column to sort. Click again to reverse the sort order.

Yes. Tables with checkboxes allow multiple row selection. When rows are selected, the total amount of the selected rows is shown.

Yes. Click the "Enlarge" button on any table to switch to a full-screen view for better readability.